On Words and Business

Some great apologies, as listed by Seth Godin.

The apology I got from a customer service agent today was basic: “I’m sorry.” And was followed by a rote recitation of what the problem was. Okay, so my plane had mechanical difficulties and there isn’t much they can say about that, but spelling out the airline’s code for the problem was a bit patronizing as an explanation

This entry was posted on Wednesday, February 7th, 2007 at 11:48 am and is filed under words, business. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.