More and better

A friend who runs his own service business recently did an analysis of his customers. He found that those with annual revenues of less than $30 million fought him on price, paid late, or generally were a bit more difficult to deal with. Not because they weren’t good people; not because their businesses were failing; not because they didn’t offer fabulous products or services. So what was the problem?

Seth Godin’s recent post, More Perfect, offers a possible answer–one does best by preaching to the converted and improving the perfect.

So…work with businesses that are successful. Work with businesses with a track record of valuing your product or service.

Exactly how you pin that down, other than looking at financials, is more an art than a science. Isn’t it?

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